True Market Refund Policy
At True Market, customer satisfaction matters to us. If something isn’t right with your order, we’re here to help.
Returns
You may request a return within 10 days of delivery.
To qualify for a return:
The item must be unused, unworn, and in original condition
It must be returned in the original packaging
Proof of purchase (order number or receipt) is required
The following items are non-returnable:
Gift cards
Digital or downloadable products
Personal care or hygiene items (if applicable)
Sale or clearance items
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved:
Refunds are issued to the original payment method
Please allow 5–10 business days for your bank or card issuer to process the refund
Original shipping charges are non-refundable, except in cases where the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos. We’ll resolve the issue promptly.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error
We recommend using a trackable shipping service
Contact Us
For return or refund questions, contact us at:
[support email]